I specialize in making complex systems understandable.
Across engineering, design, and 12 years of UX research, I've taken systems that are opaque, fragmented, or misunderstood, and turned them into clear models, tools, and decisions.
I'm now moving from being in an advisory role as a UX researcher to designing and building.
Travelling, learning Chinese, working on Projects.
Led end-to-end user research across multiple product areas in a complex, highly fragmented tax compliance platform. Partnered with product, design, engineering, and customer-facing teams to turn ambiguous problems into clear, actionable insights that influenced product direction and prioritization.
If you want to get in touch with me about something or just to say hi, reach out on social media or send me an email.